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Terms & Conditions


Terms & Conditions for Instant Salary

1. Instant salary

  • A registerd member of the platform.
  • You need to be employed at any organization of Bangladesh.
  • Submit proper and authentic documentation.
  • Fulfill the applications completely.
  • HR approval (Regarding salary and credit limit).
  • Reference code (investor code for higher credit limit).
  • References (5 references, if none of above is available, Maximum Limit 10,000).
  • Read and accept the terms & conditions attached.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.

Terms & Conditions for Stakeholder

1. Stakeholder

  • A registered member of the platform.
  • Citizen or permission of residence in Bangladesh.
  • Legal Sources of Fund.
  • Accepted terms and conditions with total understandings.

CUSTOMER SERVICE AGREEMENT (Stakeholder)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Stakeholder/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the deposit.

Whereas: 

  1. The first party manages and operate the system and procedures of ASMCS. They are authorized to collect funds from its members, distribute, manage, practice and process the whole compliance of co-operative society. 

  1. The second party is a long term depositor member for ASMCS and process through first party. 

  1. Customer who intends to open an account at ‘Instanatsalaries.com’ platform. 

  1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for. 

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

  1. The stakeholder will deposit any sum can be multiplied by 10,000 for a declare time to the platform. The stakeholder will not take any profit against his/her deposit but take 50% of net profit the platform makes after retained earnings. 

  1. The stakeholder may withdraw his/her deposit anytime providing 15days notice. The profit calculation will be made till the date of withdrawal notice submission. 

  1. The stakeholder will get an access to see the summary of the accounts anytime he requests through email or any other written consent. 

  1. The stakeholder may provide reference and permission to use his/her reference code to anyone maximum to his deposit limit through email or call from authorized number. 

  1. The stakeholder agrees not to withdraw his deposit until the reference loan is clear or he/she can withdraw the amount deducting the reference due amount. 

  1. The stakeholder also gives his/her commitment not to deposit any illegal fund, process or action in this platform. 

  1. The first party agrees to maintain the general guidelines and help second party in above mentioned terms. 

  1. The first party will not take any action without proper consent of the stakeholder. 

  1. The first party will only disburse the amount of stakeholder to his register and written authorized account or MFS or inborn.  

WHO CAN BE A MEMBER STAKEHOLDER: 

● Bangladeshi resident/Citizen. 

● Above the age of 18 years. 

● Should be an Earning/eligible Member. 

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof. 

● Have residence proof (Utility bill).

● Proper contact information.

● Not declared incapable by court or law of the Bangladesh.

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

COMMENCEMENT: 

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

REGISTRATION:

I. Customer/members agrees to register with ‘Instanatsalaries.com’ as Stakeholder. Verification process is will be done if necessary. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application. 

NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Stakeholder). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Stakeholder).

II. Any actions by either Party (CO-OPERATIVES/MFI and Stakeholder) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

STAKEHOLDER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Stakeholder.

II. In case of non- compliance of Customer/Stakeholder’s obligations, involvements of Customer/Stakeholder in any prohibited activity or illegal purpose, Customer/Stakeholder’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Stakeholder’s application for loan through the ‘Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement. 

INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.  

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com web/mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Stakeholder for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Stakeholder has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button. 

Terms & Conditions for Investor

1. Investor

  • A registered member of the platform.
  • Citizen or permission of residence in Bangladesh.
  • Legal Sources of Fund.
  • Accepted terms and conditions with total understandings.

CUSTOMER SERVICE AGREEMENT (Investor) 

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh. 

BY AND BETWEEN 

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/ASMCS/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Investor/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the deposit.

Whereas: 

  1. The first party manages and operate the system and procedures of ASMCS. They are authorized to collect funds from its members, distribute, manage, practice and process the whole compliance of co-operative society. 

  1. The second party is a long term depositor member for ASMCS and process through first party. 

  1. Customer who intends to open an account at ‘Instanatsalaries.com’ platform. 

  1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for. 

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

  1. The Investor will deposit any sum can be multiplied by 5,000 for a declare time to the platform. The Investor will not take any profit against his/her deposit but take 20% of net profit the platform makes after retained earnings. 

  1. The Investor may withdraw his/her deposit anytime providing written consent. The profit calculation will be made till the date of withdrawal notice submission. 

  1. The Investor will get an summary of the accounts on every six month if the deposit remain. 

  1. The Investor may provide reference and permission to use his/her reference code to anyone maximum to his deposit limit through email or call from authorized number. 

  1. The Investor agrees not to withdraw his deposit until the reference loan is clear or he/she can withdraw the amount deducting the reference due amount. 

  1. The Investor also gives his/her commitment not to deposit any illegal fund, process or action in this platform. 

  1. The first party agrees to maintain the general guidelines and help second party in above mentioned terms. 

  1. The first party will not take any action without proper consent of the Investor. 

  1. The first party will only disburse the amount of Investor to his register and written authorized account or MFS or inborn.  

WHO CAN BE A MEMBER INVESTOR: 

● Bangladeshi resident/Citizen. 

● Above the age of 18 years. 

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof. 

● Have residence proof (Utility bill).

● Proper contact information.

● Not declared incapable by court or law of the Bangladesh.

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph 

COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

REGISTRATION:

I. Customer/members agrees to register with ‘Instanatsalaries.com’ as Investor. Verification process is will be done if necessary. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

NON-AGENT: 

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Investor). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Investor).

II. Any actions by either Party (CO-OPERATIVES/MFI and Investor) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

INVESTOR OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

TERMINATION: 

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Investor. 

II. In case of non- compliance of Customer/Investor’s obligations, involvements of Customer/Investor in any prohibited activity or illegal purpose, Customer/Investor’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act: 

● Terminate or suspend Customer/Investor’s application for loan through the ‘Instanatsalaries.com’; or 

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’; 

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer; 

THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement. 

INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written. 

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com web/mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Investor for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Investor has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button. 

Terms & Conditions for Medical Emergency

1. Medical Emergency

  • A registered member of the platform.
  • Patient or direct family member of the patient.
  • Admitted at any hospital, clinic, diagnostics center (legally registered in Bangladesh).
  • Repayment commitment declaration.
  • Proper application and reference.
  • Accepted terms and conditions.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.

Terms & Conditions for Medicine Supply

1. Medicine Loan

  • A registered member of the platform.
  • Patient or direct family member of the patient.
  • Prescription from any licensed doctor of Bangladesh.
  • Medicine collection from selected medicine shops (popular as pharmacies).
  • Repayment commitment declaration.
  • Proper application and reference.
  • Accepted terms and conditions.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.

Terms & Conditions for Grocery Credit

1. Grocery Loan

  • A registered member of the platform.
  • Can be purchased only from aleshamart.com
  • Repayment commitment declaration.
  • Proper application and reference.
  • Accepted terms and conditions.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.

Terms & Conditions for Study Loan

1. Study Loan

  • A registered member of the platform.
  • Proper documentation of requirement (admission form, registration form).
  • Referred by the head of the institute or rregistrar office.
  • Repayment commitment declaration.
  • Proper application and reference.
  • Accepted terms and conditions.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.

Terms & Conditions for Instant Loan

1. Instant Loan

  • A registerd member of the platform.
  • Proper Application with documents.
  • Repayment Commitment Declaration.
  • You need to be either employed or holding a business.
  • In case of employees, you need to submit approvals of your Human Resource Department.
  • Fulfill the application properly.
  • Accepted Terms and condition.

CUSTOMER SERVICE AGREEMENT (Loan)

This Customer Service Agreement (Hereinafter referred to as the “Agreement”) has been made, prepared and executed on this day (the “Date of Registration”) through Instanatsalaries.com web/mobile application in Bangladesh.

BY AND BETWEEN

The service provider, (Hereinafter referred to as “Instanatsalaries.com/Alesha Solutions Limited/Company/FIRST PARTY”) and Name……………., address: ……………………….. (Hereinafter referred to as the “Customer/Borrower/SECOND PARTY”), who applied for the registration by his name (the “Application of Registration”) and later will apply to the CO-OPERATIVES/MFI (the “Microfinance Institution”) for the loan.

NARRATION

1. ‘Instanatsalaries.com’ is a digital platform that works for the CO-OPERATIVES/MFI to find Customers and provides services (as specified in this agreement) to the CO-OPERATIVES/MFI and their Customers through ‘Instanatsalaries.com’ web/mobile application.

2. A registered Customer who creates an account at ‘Instanatsalaries.com’ web/mobile application can find a suitable CO-OPERATIVES/MFI, through the services of ‘Instanatsalaries.com’ on such terms and conditions as may be provided in this Agreement.

3. That the Customer is any person who has an intention to borrow and is registered on the ‘Instanatsalaries.com’ as a Borrower, of the CO-OPERATIVES/MFI that are duly registered with the ‘Instanatsalaries.com’.

4. That for the purpose of Borrowing, the Customer understands and accepts that he/she shall register him/her in order to facilitate borrowing from the CO-OPERATIVES/MFI through ‘Instanatsalaries.com’.

5. Customer who intends to open an account at ‘Instanatsalaries.com’ platform:

5.1. Have created an account with ‘Instanatsalaries.com’ by giving basic information including name, contact numbers, emergency contact numbers, date of birth, email, place of residence, chosen password, gender, NID, Religion, employment and such other information sought for.

5.2. Have registered online by providing personal details as mentioned above in Clause 5.1 of the recitals and that the Borrower shall pay subscription fee and after service additional fees (if necessary) to the ‘Instanatsalaries.com’, exclusive of Services Tax and VAT.

NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL PROMISES, COVENANTS AND CONDITIONS HEREINAFTER SET FORTH, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY ACKNOWLEDGED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

In this agreement (including any recitals, annexure, schedules or exhibits attached thereto) except where the context otherwise requires, the following words and expressions shall have the following meaning: -

1.1. “Borrower” means a Customer whose registration, data analysis, loan application, verification is completed through ‘Instanatsalaries.com’ and is a registered Borrower.

1.2. “CO-OPERATIVES/MFI” means the Microfinance Institution with whom 'Alesha Solutions Limited’ do agreement as a service provider.

1.3. “Customer” is an individual who satisfies the following criteria:

● Bangladeshi resident.

● Above the age of 18 years.

● Should be an Earning/eligible Member.

● Have a NID/birth certificate issued by Bangladesh government authority.

● Have income/reference proof.

● Have residence proof (Utility bill).

● Have a valid personal bKash/Nagad/MFS/bank account/valid medium.

● Photograph

1.5. “Scanned Document” means, Customer shall scan and store documents in a digital format in the form of electronic documents from best possible device as permitted by law; the scanned documents must remain accessible and legible.

1.6. “Photographs” mean Digital photographs which are stored inside the web/mobile application.

1.7. “SMS” means one unit of the Short Message Service defined.

1.8. “Transactional alert/message” means any alert/message, which is not promotional.

1.9. “Rating” means rating given by ‘Instanatsalaries.com’ based on its proprietary algorithm which is calculated on the basis of Credit rating of an individual based on the computed credit score.

1.10. “Person” means an individual or a company/firm or financial institution registered as per rule.

1.11. “Bank” means the bank account details provided by Customer in this agreement with details of bank branch; full address and account number, where Customer maintains its account, the said bank account details provided by Customer in the Instanatsalaries.com under this agreement.

1.12. “MFS” means the Mobile Financial Service included bKash/Nagad/Rocket and any others mobile banking organization etc.

1.13. “NID” means a 13-digit or 10-digit (for smart card) unique identification number issued by the government of Bangladesh to every individual resident of Bangladesh based on their biometric and demographic data.

1.14. “TIN” means a unique, 12-character numeric identifier, issued to all individuals and legal entities identifiable under the Income Tax Ordinance 1984. It is issued by the National Board of Revenue Bangladesh under the supervision of Government of Bangladesh.

1.15. “Subscription fee” means the rate at which the CO-OPERATIVES/MFI shall compute and apply fee on the membership, as per the terms and conditions of the Loan Agreement.

1.16. “Month” means a month of a year as per the calendar year and each month shall begin on the first day of such month.

1.17. “Law” includes any constitution, statute, law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Application Form(s) or thereafter and each as amended from time to time;

1.18. “Loan Amount” means the amount of the financial assistance provided under the Loan Agreement to be executed between Customer and CO-OPERATIVES/MFI.

1.19. “Disbursement” means any payment of the Loan Amount, or any part thereof, made by CO-OPERATIVES/MFI in terms of Loan Agreement. All disbursements to be made by CO-OPERATIVES/MFI under or in terms of this Agreement shall be in the name of the Customer or Borrower, and shall be made by way of mobile banking transfer or any other mode i.e. RTGS, BEFTN, direct transfer, etc., at the sole discretion of CO-OPERATIVES/MFI;

1.20. “Disbursement of Funded amount” means the amount which ‘Instanatsalaries.com’ has approved after scrutinizing the credit score/worthiness of the Registered Customer. The same amount disbursed after receiving or deducting the service fees and any other charges towards such disbursement of approved amount.

1.21. “RTGS” means (Real Time Gross Settlement) an electronic form of amount/funds transfer where the transmission takes place on a real time basis. The beneficiary account receives the funds/amount transfer on Real time basis.

1.22. “BEFTN” means (Bangladesh Electronic Funds Transfer Network) is a Bangladesh system of Electronic Transfer of money from one bank or bank branch to another. Customers with Internet banking accounts can use the BEFTN facility to transfer funds nationwide on their own.

1.23. “Customer Dashboard” means the section of the web/mobile application which can be accessed by the borrower using only his/her own username and password through which they can update their details, request loan parts, and view details of their Portfolio.

1.24. “Service fee” means charges/fees based membership program through ‘Instanatsalaries.com’. All fees and charges mentioned in the Clause- 26. FEES & CHARGES will add Services Tax and Vat (if any) and the said fees & charges are subject to change from time to time. ’Instanatsalaries.com’ reserves the right to make changes in the fees & services.

1.25. A statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or consolidation applies or is capable of applying to any transactions entered into hereunder.

1.26. Headings in this Agreement are for convenience of reference only and shall not be used to construe or interpret this agreement.

1.27. Words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.

1.28. The word 'includes' or 'including' shall be construed without limitation.

1.29. An 'amendment' includes a supplement, modification, notation, replacement or re-enactment and 'amended' is to be construed accordingly.

2. COMMENCEMENT:

This agreement shall come into effect from the date of execution (the “Date of Registration”) of this agreement by acceptance of the Customer (the person applied for registration) through ‘Instanatsalaries.com’ mobile application.

3. PURPOSE/SCOPE OF THIS AGREEMENT:

I. The Parties duly agree and understand that they have collaborated with each other for the purposes as expressed under Para(s) 1-5 to the Recitals.

II. The Customer duly agrees and understands that for the purposes of effectuating the objective as specified under RECITAL to this Agreement, the Customer shall register itself/himself/herself with the ‘Instanatsalaries.com’ in accordance with the guidelines and as duly specified within the provision of law;

III. The Customer is associated with the ‘Instanatsalaries.com’ in order to borrow money from the CO-OPERATIVES/MFI, through the ‘Instanatsalaries.com’.

IV. The Customer duly agrees and understands that it shall be upon the sole discretion of the Company to register a prospective Customer as an actual Borrower of CO-OPERATIVES/MFI on the ‘Instanatsalaries.com’ and the Customer shall cease and desist from raising any contention/dispute in respect thereof.

4. REGISTRATION:

I. Customer agrees to register with ‘Instanatsalaries.com’ as Borrower. Verification process is mentioned in Clause 5 of this agreement. Those Customers who applied for the online registration, should submit the required documents for verification by ‘Instanatsalaries.com’ through the online process. This will be completed within the same working day, the date of Customer’s registration on the mobile application.

II. The Customer, to register itself/himself/herself with the ‘Instanatsalaries.com’ shall undergo the registration process of the ‘Instanatsalaries.com’.

III. ‘Instanatsalaries.com’ Customer hereby agrees to receive SMS alert posted by ‘Instanatsalaries.com’ on any new registrations, loan closures, repayments, offers on loans, etc. registered members are availing these services on their own will and there will be no financial obligation in case of legal disputes. The registered members are obliged to notify ‘Instanatsalaries.com’, any change on his/her mobile phone number. The registered members are allowed to opt out from receiving SMS alert by notifying ‘Instanatsalaries.com’ in writing through mobile application.

5. AUTHORIZATION FOR VERIFICATION

I. On successful completion of execution of this agreement, the Customers are subject to verification. Verification process includes online verification to check correctness of data provided for online registration by the Customer with the proofs. Customer should provide the list of documents mentioned above under clause 1.4 at the time of registration at ‘Instanatsalaries.com’.

II. The Customer shall submit the above mentioned documents in photo/scanned format in the Personal profile in ‘Instanatsalaries.com’, which shall be reached only after successfully registration completes and documents relating to work experience, Employment Category, Gross Income, Educational Level, Residence type, Residence Ownership Type, Permanent Address, and any other document that ‘Instanatsalaries.com’ deems fit to check;

III. The Customer must provide 02 (Two) emergency contacts or investor reference or HR referral.

IV. Details of the place of employment should be declared by the Customer according to job category if any and in case of Business, the Customer shall provide documents related to the business (e.g. Trade License) of the Customer.

V. The Customer shall provide all the details pertaining to the Bank/MFS (e.g. bkash, Nagad, Rocket) account through which the Customer requests the loan amount to be transferred as Borrower.

VI. Additional documents that the Customer needs to provide shall be: NID Card, TIN, Passport, Photograph of the Customer as per clause 1.3, 1.4.

VII. Customer or Borrower hereby authorizes the ‘Instanatsalaries.com’  to obtain a credit report (if necessary) from any third party or such other organization which provides such facilities not only for the first time on registration but at any time during his association with ‘Instanatsalaries.com’. The credit report shall be used for any purpose that is authorized by applicable law.

VIII. ‘Instanatsalaries.com’ has the right to reject any Customer’s application, if any information provided by Customer is inaccurate or incorrect.

IX. If any changes occur in the personal information provided after registration, Customer must promptly notify within 03 (three) days through message or email to ‘Instanatsalaries.com’ of the change. In the event of not notifying, ‘Instanatsalaries.com at its sole discretion may take necessary action including removing the registration.

X. Customer hereby agrees that documents sought by ‘Instanatsalaries.com’ at the time of registration or anytime thereafter become part of the official record of ‘Instanatsalaries.com’ and will not be returned. However, on closure of the user account ‘Instanatsalaries.com’ will ensure that the same is destroyed.

6. RE-PAYMENTS & AFTER SERVICE ADDITIONAL FEE:

I. Customer agrees to pay the principal amount at the repayment date in the admitted manner to the CO-OPERATIVES/MFI. In the event of delayed payments, an after service additional fee is charged by the Instanatsalaries.com, charge based on the criteria as discussed further.

II. Customer will repay the loan to CO-OPERATIVES/MFI on the date as mentioned in the personal profile of Customer at ‘Instanatsalaries.com’. In case the repayment is not paid on the scheduled time, an after service additional fee will be charged for each day of delay beginning with the due date up to the date of actual repayment. So, ‘Instanatsalaries.com’ encourages all Customers/Borrowers to make timely repayments to avoid additional fees.

III. Please note that, if ‘Instanatsalaries.com’ thinks fit, at its sole discretion can increase/decrease this amount of after service additional fee;

IV. If, ‘Instanatsalaries.com’ ties up with any bank in the near future, Customer/Borrower agrees to open a bank account with ‘Instanatsalaries.com’ designated bank through which the loan requests will be processed. In such case, Customer/Borrower agrees to make all loan commitments by maintaining an account for the said purpose. Till that period, Customer/Borrower agrees to repay the loan amount through its personal MFS (e.g. bKash, Nagad, Rocket) account.

7. ‘INSTANATSALARIES.COM’ OBLIGATIONS:

I. ‘Instanatsalaries.com’ shall provide the above mentioned services at Clause 1.24 properly and also help the CO-OPERATIVES/MFI to enable swift and easy transfer of the loan disbursement amount in the account of the Customer/Borrower.

II. ‘Instanatsalaries.com’ agrees to engage the services of a collection on behalf of the CO-OPERATIVES/MFI in collecting timely payments from the Borrower with authorization/instructions from CO-OPERATIVES/MFI. ‘Instanatsalaries.com’ assumes no advisory or fiduciary responsibility concerning CO-OPERATIVES/MFI in connection with lending to Borrower, provided all the parties shall strictly abide by the procedure prescribed under the law.

8. NON-AGENT:

I. ‘Instanatsalaries.com’, the digital platform, shall in no measures be construed as an agent of either party (CO-OPERATIVES/MFI or Borrower). ‘Instanatsalaries.com’ is facilitating a digital platform only which shall not be held liable for any acts of either Party (CO-OPERATIVES/MFI or Borrower).

II. Any actions by either Party (CO-OPERATIVES/MFI and Borrower) shall not be interpreted as an act of ‘Instanatsalaries.com’ or ‘Alesha Solutions Limited’.

9. CUSTOMER/BORROWER OBLIGATIONS:

I. To provide accurate and true information that shall be sought by the ‘Instanatsalaries.com’ for validating the information and documents.

II. To repay the loan to the CO-OPERATIVES/MFI without any failure within the scheduled loan period.

III. To pay the service fee (as invoiced at ‘Instanatsalaries.com’ web/mobile application for Customer after his/her service finished) to the ‘Instanatsalaries.com’ or authorize the CO-OPERATIVES/MFI to deduct the service fee from the loan amount of the Borrower before disbursement, and which shall be authorized by the Borrower through his/her ‘Instanatsalaries.com’ mobile application.

IV. To comply with all the terms of use for the website & mobile application, privacy policy and as well any other rules or policies set forth on Instanatsalaries.com’s website & mobile application, any of which may be amended from time to time by ‘Instanatsalaries.com’ at its sole discretion.

V. To co-operate with ‘Instanatsalaries.com’ for the information/documents sought from time to time and shall inform the ‘Instanatsalaries.com’ if there is any change in the address or change in the contact number.

VI. Customer agrees that, in connection with any loan offers, loans or other transactions involving or potentially involving ‘Instanatsalaries.com’, not to

● Make any false, misleading or deceptive statements or omissions of material fact.

● Misrepresent his identity, or describe, present or portray himself as a person other than him.

● Represent himself to any person as a director, officer or employee of ‘Instanatsalaries.com’ or Alesha Solutions Limited, unless being so.

● Post anything abusive, harmful content or pictures; which is defamatory to ‘Instanatsalaries.com’ or Alesha Solutions Limited’.

10. REPRESENTATIONS AND WARRANTIES:

Each party to the agreement makes the following representations and warranties with respect to itself, and confirms that they are true, correct and valid:

I. It has full power and authority to enter into, deliver and perform the terms and provisions of this agreement and, in particular, to exercise its rights, perform the obligations expressed to be assumed by and make the representations and warranties made by it hereunder.

II. Its obligations under this agreement are legal and valid obligations binding on it and enforceable against it in accordance with the terms hereof.

III. The parties to the agreement warrant and represent to have the legal competence and capacity to execute and perform this agreement.

11. NO GUARANTEE:

‘Instanatsalaries.com’ does not guarantee:

I. That Customers loan request will be selected by an CO-OPERATIVES/MFI or;

II. That Customer will receive an CO-OPERATIVES/MFI’s acceptance for the loan request as a result of application, or;

III. That Customer will receive the loan at any rate of return, or any minimum amount of principal at all;

The Parties duly agree and understand that the ‘Instanatsalaries.com’ makes no guarantee as to whether the Customer/Borrower shall receive a loan/credit upon his/her application.

12. RESTRICTIONS ON USE:

Customer represents itself/himself/herself and no third party. Customer is not authorized or permitted to use ‘Instanatsalaries.com’ to make requests for someone other than itself/himself/herself. All the transactions carried will be solely by Customer/Borrower from his/her personal bank/MFS (e.g. bKash, Nagad, Rocket) account.

13. TERMINATION:

I. ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this agreement and registration with ‘Instanatsalaries.com’ at any time by giving a notice to the Customer/Borrower.

II. In case of non- compliance of Customer/Borrower’s obligations mentioned under Clause 09 above, involvements of Customer/Borrower in any prohibited activity or illegal purpose, Customer/Borrower’s failure to abide by the terms of this agreement or the ‘Instanatsalaries.com’ terms of service and any law of land. Upon such determination in connection with registration/loan offer, ‘Instanatsalaries.com’ may, at its sole discretion, immediately and without notice, take one or more of the following act:

● Terminate or suspend Customer/Borrower’s application for loan through the ’Instanatsalaries.com’; or

● Terminate this Agreement and Customer’s registration with ‘Instanatsalaries.com’;

● Upon termination of this agreement and registration with ‘Instanatsalaries.com’, all the loans originated through ‘Instanatsalaries.com’ still hold good as the agreements are legal and signed by the Borrower & CO-OPERATIVES/MFI;

III. The Parties duly agree and understand that the ‘Instanatsalaries.com’ may at its sole discretion, with or without cause, terminate this Agreement and the Registration of the Customer with the Company at any time by giving a notice or notification at web/mobile application of such intent to the Customer;

IV. The parties duly agree that the Company has sole authority to determine the non- compliance of the Customers obligations as expressed under Clause- 9 herein, involvement of the Customer in any prohibited activity or illegal purpose, Customer’s failure to abide by the terms of this Agreement or the Company’s terms of service and any law of land. Upon such determination, the Company may, at its sole discretion, immediately and without notice, cancel the provision of loan/credit facility and/or terminate the Customer’s right to apply or otherwise participate in the ‘Instanatsalaries.com’ and/or terminate this Agreement;

V. The Parties duly agree and understand that upon termination of this Agreement and registration with the Company, all loan/credit originated by CO-OPERATIVES/MFI through the ‘Instanatsalaries.com’ still hold good as the Agreement executed herein is legal and signed by the Borrower and CO-OPERATIVES/MFI without any coercion and it shall be legally enforceable.

VI. The Customer or Borrower duly agree that, after the termination of this agreement, the borrower shall bound to pay the service fees/after service additional fee to the Instanatsalaries.com if required before the termination.

14. THIRD PARTY DISCLOSURES:

The Customer hereby agrees and explicitly consents that ‘Instanatsalaries.com’ may disclose confidential information of the Customer to any third party who under the terms of this agreement have rights or any other Governmental Regulatory Body and law enforcing agency who needs to access such information in pursuance of any functions, duties and laws with regards to this Agreement.

15. INSTANATSALARIES.COM'S RIGHT TO MODIFY TERMS:

I. ‘Instanatsalaries.com’ reserves the right to modify the clauses of the agreement or its terms of service from time to time without consent of Customer due to any of the following reasons:

● To make these Customer Terms and Conditions clearer or easier to understand;

● To make changes which benefit Customer or do not disadvantage Customer;

● To make changes to the products or services we offer or provide to the Customer, to introduce new products or services or to withdraw products or services ‘Instanatsalaries.com’/Company no longer offers;

● To change our existing services because of changes to technology, systems, processes or our business policies or procedures;

● To reflect changes in law, regulation, industry guidance or a decision of a competent court or any regulation framed by the regulatory from time to time;

II. ‘Instanatsalaries.com’ will always try to give at least one month's notice of modification/amendment to this Customer Agreement by notifying Customer of the proposed change through the Website & web/mobile application or sending an email to Borrower’s registered email address (if available). However, this may not always be possible and ‘Instanatsalaries.com’ may make changes on shorter notice periods. Changes will not apply retrospectively. Changes to the terms of service will become effective no sooner than two days after they are modified. ‘Instanatsalaries.com’ will give Customer notice of material changes to this agreement, within 30 working days.

16. CEASING TO BE A CUSTOMER WITH ‘INSTANATSALARIES.COM’ AND TERMINATION

I. In case, a Customer no longer wishes to be a ‘Instanatsalaries.com’ Customer then, provided that, the Customer has:

● No Loan Agreements in force;

● No Loan Agreements with CO-OPERATIVES/MFI in force;

● No outstanding dues in his/ her account;

● No dues regarding service and after service additional fees;

II. Customer can notify us at any time ‘Instanatsalaries.com’ will close your Customer Account.

III. If a Registered Customer wishes to close his/her Customer Account but the following circumstances apply:

● Customer/Borrower is a party to a Loan Agreement which is in force or;

● Customer/Borrower has active loans in his account; or

● Customer/Borrower has an active loan application;

IV. Customer/Borrower must either (depending on the circumstances below mentioned):

● Repay all loan repayment and due (if any); or

● Cancel his/her application from the ‘Instanatsalaries.com’;

V. ‘Instanatsalaries.com’ may give Customer notice that ‘Instanatsalaries.com’ intend to close your Customer Account at any time if:

● Customer breaches any term of this Customer Service Agreement, Terms and Conditions and the Privacy Policy;

● Customer/Borrower breaches any term of a Loan Agreement and fail to remedy the breach within any reasonable period notified to Borrower;

● Customer ceases to be an eligible Customer because Customer does not satisfy the criteria as per Terms and Conditions of this Customer Service Agreement.

17. INDEMNIFICATION:

Customer agrees to indemnify and hold ‘Instanatsalaries.com’ harmless from and against any and all claims, action, liability, cost, loss, damage, endured by ‘Instanatsalaries.com’ by Customer's access in violation to the listed terms of service and also to the applicable laws, rules and regulations or agreements prevailing from time to time. Cost or expense also includes and not limited to reminder fees, attorney fees, notary fees, appraisal fees, legal fees, transportation fees, investigation cost etc.

18. SEVERABILITY:

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

19. INTELLECTUAL PROPERTY RIGHTS:

‘Instanatsalaries.com’ and all related logos (collectively the "‘Instanatsalaries.com’ trademarks") are trademarks or service marks of ‘Instanatsalaries.com’. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of ‘Instanatsalaries.com’ trademarks displayed on this site, without our prior written permission in each instance. Customer should not use, copy, display, distribute, modify or reproduce any of the trademarks found on the site unless in accordance with written authorization by us. ‘Instanatsalaries.com’ prohibits use of any of Instanatsalaries.com’s trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by ‘Instanatsalaries.com’ in advance.

20. NOTICES:

All notices and other communications hereunder shall be given by notification at ‘Instanatsalaries.com’ application or email to Customer’s registered email address (if any) and wherever possible, posted on ‘Instanatsalaries.com’s website & mobile application. Customer may request ‘Instanatsalaries.com’ to send the correspondence through post, for which Customer must bear the expenditure. For effective communication, Customer agrees to notify any changes in the communication details i.e. mailing address, contact details, email-id by sending an email at care@instanatsalaries.com

21. ERRORS:

Customer authorizes ‘Instanatsalaries.com’ to correct obvious clerical errors appearing in information he/she provides to ‘Instanatsalaries.com’, without notice to him/her; although, ‘Instanatsalaries.com’ expressly undertakes no obligation to identify or correct such errors.

22. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION:

I. Any and all disputes or differences between Customer and ‘Instanatsalaries.com’ the Company, arising out of or in connection with this agreement or its performance shall, so far as it is possible, be settled by negotiations between the parties amicably through consultation.

II. Any dispute, which could not be settled by the parties through amicable settlement, shall be finally settled by the arbitration or court of law having jurisdiction to grant the same. The Jurisdiction shall be that of Dhaka, Bangladesh.

III. This agreement and the arrangements contemplated hereby shall in all respects be governed by and construed in accordance with the laws of Bangladesh without giving effect to the principles of conflict of laws there under.

23. FORCE MAJEURE:

I. No Party shall be liable to the other if, and to the extent, that the performance or delay in performance of any of its obligations under this agreement is prevented, restricted, delayed or interfered with, due to circumstances beyond the reasonable control of such party, including but not limited to, Government legislations, fires, floods, explosions, epidemics, accidents, acts of God, wars, riots, strikes, lockouts, or other concerted acts of workmen, acts of Government and/or shortages of materials;

II. The party claiming an event of force majeure shall promptly notify the other parties in writing and provide full particulars of the cause or event and the date of first occurrence thereof, as soon as possible after the event and also keep the other parties informed of any further developments. The party so affected shall use its best efforts to remove the cause of non-performance, and the parties shall resume performance hereunder with the utmost dispatch when such cause is removed.

24. BINDING EFFECT:

All warranties, undertakings and agreements given herein by the parties shall be binding upon the parties and upon its legal representatives. This agreement (together with any amendments or modifications thereof) supersedes all prior discussions and agreements (whether oral or written) with respect to the transaction or electronic, between Customer and ‘Instanatsalaries.com’ with respect to Customer involvement as a Customer on the ‘Instanatsalaries.com.

25. ENTIRE AGREEMENT:

This agreement, along with the ‘Instanatsalaries.com’ terms and conditions, represents the entire agreement between Customer and ‘‘Instanatsalaries.com’ regarding the participation as a Customer on the ‘Instanatsalaries.com’, and supersedes all prior or contemporaneous communications, promises and proposals, whether oral or written.

26. FEES & CHARGES

Subscription fee only as per agreed.

This Customer Service Agreement is made and agreed upon by both parties in the form of an electronic Agreement and placed in the Instanatsalaries.com mobile application. This Agreement is valid and accepted by the Customer's confirmation and digital signature according to his/her understanding, own will in the Instanatsalaries.com mobile application. A version of this Agreement remain stored in the instantsalaries.com is considered the final proof of dispute settlement and both parties also agree that if any dispute arises between the parties, this electronic agreement will be printed and used as evidence to mitigate the dispute.

The Customer/Borrower for the related platform, click on the “I Agree” button, which means that the Customer has carefully read the entire terms and conditions of this Agreement and has no objections.

The Customer/Borrower has signified his/her consent to the terms and conditions of this Agreement by clicking in the “Agree” button.